General Privacy policy

SEND (“we” or “us” or “our”) respects your privacy. This Privacy Policy describes the types of information we may collect from users, including you, and our practices for collecting, using, maintaining, protecting, and disclosing that information.

This privacy policy is issued by SEND and only applies to information we collect via SEND’s website at www.trysend.ng(the “Site”). This Privacy Policy does not apply to information that we collect offline or that you provide to or is collected by any third party.

Please read this Privacy Policy carefully to understand our policies and practices regarding your information and how we will treat it. By accessing or using the Site, you represent and warrant that you have read and understand this Privacy Policy and that you accept and consent to the privacy practices (including any uses and disclosures of information about you) described in this Privacy Policy. If you do not agree with all the provisions of this Privacy Policy, do not access or use the Site.

Information we collect and how we collect it

We collect information directly from you when you provide it to us and automatically when you use the Site.

When do we collect information?

We collect information from you when you register on our site, place an order, subscribe to a newsletter or enter information on our site.

Information you provide to us

You do not have to give us personal information to visit our Site. If, however, you access or use the Site, you may be required to specifically and knowingly provide certain information that will allow us to facilitate such access or use. For example, parts of our Site allow you to purchase products and services. If you wish to purchase such products or services, we will request and collect from you the information needed to fulfil your order or request, just as though your order or request had been made on paper. Information that we request may include, without limitation, personal information such as your name, email address, and other unique identifiers. You acknowledge that your access and use of certain portions of the Site is conditioned on your provision of certain information, including personal information. You may decline to share information with us, in which case we may not be able to provide to you some of the features and functionality of the Site.

Information we collect automatically

When you browse through the Site without actively and voluntarily providing us information in response to direct and explicit prompts for the same (e.g., you merely read Site pages or download information), we will nevertheless automatically gather and store certain information about your visit. Such information that we automatically collect, and store may include but is not limited to the following information about your visit:

  • The internet domain (for example, “xcompany.com” if you use a private internet access account, or “yourschool.edu” if you connect from a university's domain) from which you access our Site and IP address (an IP address is a number that is automatically assigned to your computer, smartphone, or other device used to access whenever you are surfing the web) assigned to the device you use to access our Site.
  • The type of browser and operating system you use to access our Site. The date and time you access our Site.
  • The Site pages you visit.
  • If you linked to the Site from another website, the internet address of that website.

Technologies we use for collection

The technologies we use for automatic information collection may include:

  • Cookies
    As you interact with our website, we will automatically collect data about your equipment, browsing actions and patterns. We collect this personal data by using cookies and other similar technologies. We collect such data to be able to properly provide you with our services. Please see our cookie policy [LINK] for further details. If you do not want information to be collected through the use of cookies, you may be able to refuse to accept cookies by activating the appropriate setting on your computer, smartphone, or other applicable device. However, if you select this setting, you may be unable to access certain features of the Site.
  • Web beacons
    Pages of the Site may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags and single-pixel gifs) that permit us to, for example, count users who have visited those pages and for other related statistics (for example, recording the popularity of certain Site pages or content and verifying system and server integrity).
  • Analytics services
    We may use third party services such as Google Analytics that collect, monitor, and analyze the information we collect automatically.

How we use your information

We use the information that you provide to us, including personal information, and which we collect from and about you to:

  • Operate, maintain, and provide the Site and the products and services provided thereon;
  • Process registration with the Site and open, maintain, and close accounts;
  • Fulfil your order or request for services;
  • Respond to your electronic inquiries;
  • Provide you with information, communications, etc. relevant to your use of the Site and products and services provided thereon in which you have expressed interest;
  • Improve, expand, and troubleshoot the Site and the products and services provided thereon;
  • Make the Site more useful to visitors and learn about the number of visitors to the different sections of the Site, what information is of most and least interest, and technical information that will enhance ease of use, such as the types of technology our visitors use and system performance or problem areas;
  • Analyse user behaviour in order to measure customer interest in the various areas of the Site, and for statistical purposes;
  • Use for internal business purposes;
  • Conduct billing and collection;
  • Fulfil any other use disclosed at the time you provide your information or as described in this Privacy Policy.

Disclosure of your information.

We may disclose aggregated information about our users, and information that does not identify any individual or device, for business purposes without restriction. In addition, we may disclose information that we collect from you, or you provide, including personal information:

  • To contractors, service providers and other third parties we use to support our business and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them;
  • To our subsidiaries and affiliates, for the purpose of providing the Site and any related products or services, any purpose described in this Privacy Policy or the Terms and Conditions, or for any other lawful purpose;
  • To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganisation, dissolution or other sale or transfer of some or all of SEND’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by SEND about our Site users is among the assets transferred;
  • To fulfil the purpose for which you provide it;
  • For any other purpose disclosed by us when you provide the information; With your consent;
  • If required to do so to comply with any court order, law, or legal process (including to respond to any government or regulatory request), or in the good-faith belief that such disclosure is so required;
  • To enforce our rights arising from any contracts entered into between you and us, including the Terms and Conditions, and for billing and collection; and
  • If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of SEND, our customers or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Data security

We have implemented measures designed to secure your personal information from accidental loss and from unauthorised access, use, alteration, and disclosure.

The safety and security of your personal information also depends on you. You are responsible for maintaining the confidentiality of the login credentials (including your account login username and password) we have given you (or you have chosen) to access to certain parts of the Site. Do not share your password with anyone, and we urge you to be careful about giving out information in any public areas of the Site. Unfortunately, the transmission of information via the internet and mobile platforms is not completely secure. Although we have implemented measures designed to secure your personal information, we cannot guarantee the security of your personal information transmitted through our Site. Any transmission of personal information is at your own risk. If your communication is very sensitive or includes information such as your bank account or charge card you should send it by mail unless our Site indicates the transmission is secured. We are not responsible for circumvention of any privacy settings or security measures we provide.

For Site security purposes and to ensure that the Site and related products and services remain available to all users, SEND employs software programs to monitor network traffic to identify unauthorised attempts to upload or change information, or otherwise cause damage.

Data Retention

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting, or other requirements.

Your legal rights

In addition to being able to control the data your directly provide to us, you may exercise any of the below rights with respect to your data:

  • Request information about any of your personal data which we are processing, and request access to your personal information which we process.
  • Request correction of personal information that we hold about you to make them more accurate or to reflect change in circumstances.
  • Request us to refrain from doing certain things with your data or restrict the extent of our collection or processing of your data.
  • Request partial or complete erasure of your personal information.
  • Object to our processing of your personal information where we are processing your personal information for direct marketing purposes.
  • Object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you.
  • Request the transfer of your personal information to another party. If you wish to exercise any of the rights set out above, please contact us using the contact details provided below.

Children's privacy

Our Site and the related services and products are not directed to or intended for use by individuals under the age of eighteen (18). We do not knowingly collect, keep, or maintain personal information from individuals under the age of eighteen (18). If you are under the age of eighteen (18), you may not access or use the Site or the related services and products. If you are aware of any use of the Site by an individual under the age of eighteen (18), please inform us immediately so that we can terminate such usage.

Contact Details

If you have any questions about this privacy policy or our privacy practices, please contact us using the details provided below:

Full name of legal entity: SEND

Email address: [email protected]

Telephone number: +2349098620543

Changes to our privacy policy

We may update this Privacy Policy from time to time. If we modify the Privacy Policy, we will make it available through the Site. All such modifications, updates, and amendments are effective immediately upon notice thereof, which we may give by any means, including, but not limited to, by posting a revised version of this Privacy Policy or other notice on the Site. You should view this Privacy Policy often to stay informed of changes that may affect you, as your continued use of the Site signifies your continuing consent to this Privacy Policy. This Privacy Policy is not intended to and does not create any contractual or other legal right in or on behalf of any party.

Acknowledgement

BY ACCESSING OR USING THE SITE, OR ANY PORTION THEREOF, YOU ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTAND THIS PRIVACY POLICY.